FREQUENTLY ASKED QUESTIONS
What services do you offer?
Our expertise covers the full spectrum of social media management, content creation, and strategy development. We also handle the nitty-gritty details like caption writing, graphic design and website design. If you need to scale, we manage Meta Ads and boosted content, and we even take the stress out of production by sourcing models and creating high-quality UGC (User Generated Content) for your brand.
Which social media platforms do you manage?
We currently live and breathe on Instagram, Facebook, TikTok and LinkedIn, but we can even manage your YouTube account.
Who do you work with?
Clients just like YOU! Our doors are open to businesses of every size. From the small startup just beginning to find its voice to established companies ready to strengthen their digital footprint, we’re here to help you grow.
Do you only work with certain types of businesses or industries?
Not at all! We actually love a challenge and thrive on the diversity of our clients. Every brand has a different heartbeat, and we enjoy getting creative to help each one stand out in its own unique way.
Will you appear in the videos?
We can definitely make that happen. If you’d like our team to be the face of your content or if you need us to source a specific model to fit your brand, just let us know. We have dedicated fees and rate cards for this that we can discuss as soon as you're ready.
Where are you located?
Our home base is in Gauteng, South Africa. While we call Pretoria home, we frequently travel nationwide for content shoots. A small travel fee applies for any locations further than 50km from Pretoria.
Do you run ads?
Yes, we do. We run strategic Meta ad campaigns that focus on what actually matters: conversions and meaningful engagement. We also handle boosted content to make sure your best stories get the reach they deserve.
How often will you post?
Posting frequency is tailored specifically to you. The number of posts and the balance between Reels and static images depends entirely on your monthly budget and the strategic goals we set together.
Do you create the content or do we need to provide it?
Our goal is to take the stress of social media completely off your plate. We handle the planning, creation, and posting from start to finish. All we need from you is the essential info about your business so we can build a schedule that’s accurate and intentional.
Do you create the content yourselves or do you outsource it?
We are very proud to say that every single piece of content is created, designed, and managed by our own in-house team.
Do you offer website design?
We certainly do. In fact, we design and develop websites with the same aesthetic and intentionality as the one you’re scrolling through right now.
Will you respond to comments and messages on our social media?
We include basic engagement in our packages but we also offer a Social Engagement add-on for more inept engagement. With this add-on, we can manage your comments and DMs on your behalf to keep your community feeling heard. This service is charged per platform.
What equipment do you use?
We offer two distinct paths depending on your brand's vibe. Our iPhone packages are shot using professional iPhone setups for that authentic, relatable feel. For brands looking for a cinematic finish, our high-quality shoots are done with professional-grade camera bodies and lenses.
Do you offer once-off content shoots?
Absolutely. These are perfect if you want to experience our creative style before committing to a full management package. We also offer these for specific events or seasonal campaigns that need a professional touch.
Do we get to approve posts before they go live?
Always. We send a full content schedule to you for review and approval before anything hits your feed. You’ll always have the final say.
How can we contact you?
You can reach us directly at info@soulfulmediasa.co.za. We’re ready when you are!